While each design is expertly constructed, from time to time, it may be necessary to have a repair performed on your jewelry.
For repairs, please email firstname.lastname@example.org with the item in need of repair, what repair is needed, details from the original sales invoice and your contact information.
If we are able to repair your piece, we will issue you an RA (Return Authorization) number and shipping instructions.
Please allow approximately 2 weeks for a repair assessment. A repair fee estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. Unless deemed a manufacturing defect, repairs incur charges based on the necessary materials and labor costs. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 2-4 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs and exchanges.